Become a trusted and reliable partner in your community by providing top-notch customer service. The Challenge As a Utility Company, you provide water and energy, but you’re also providing customer se

When was the last time your team participated in customer service training ? If it’s been a year or more, you’re likely due for a refresh. It’s no secret that the customer service landscape continues

Emotional Intelligence Course Overview There’s a lot of hype about Emotional Intelligence (EI) - is there substance behind the hype? In a word…YES! The definition of EI starts the journey to seeing it

Conflict Management Course Overview Managing confrontation is the key to productively engaging in conflict resolution conversations in the workplace. By understanding the influences of conflict and re

In-Person Training Our transformative courses will change the way your employees do business by equipping them with real-time communication skills they can immediately use in every interaction and wit

Fun & Engaging Customer Service Bonfire Training is a customer service and leadership training company serving clients as their customer service training partner across the company. Our training is ta

Empathy Training: Combat Compassion Fatigue with Compassionate Customer Care Course Overview Research has shown that frequent exposure to the hardships of others can lead one to become detached, apath

Management Essentials Course Course Overview You want your managers to be effective leaders who run productive, motivated teams and improve business performance overall. But most of the time we find m

Customer Service Essentials Course Overview This training increases the confidence of your team members so that they can consistently deliver an exceptional customer experience. This course reflects t

If you’ve ever worked in the realm of customer service, you’ve likely encountered a “difficult” customer. You know the ones: demanding, impatient, indecisive, aggressive, and critical (to name a few).

Unleash Excellence on the Phone: Elevate Customer Service Training for Employees Mastering the art of Customer Service can be challenging; it is not merely ‘common sense’ it’s a learned skill that you

At Bonfire Training, we’ve delivered customer service training to our fair share of companies and organizations. (And by “fair share,” we mean, A LOT.) While it’s true that the products and services d

When you were little, remember the teacher saying, “Good Job!” And remember how you felt when your test came back with a BIG GOLD STAR? WOW! Recognition! It’s one of the most powerful motivators we ha