One of the best signs of an effective product team is a regular cadence of customer interviews and product experiments. But it’s not enough to simply check the box on these activities; we need to make sure that we do them effectively. Without a strong background in research methods, it’s hard to…

Check out the full NC Local newsletter from August 24 for more from the Workshop, including industry news, job postings and shout-outs to journalists statewide . Sign up to get NC Local in your inbox

How do residents of Western North Carolina (WNC) get the news and information they need? Where are the gaps? What issues matter to different communities? What challenges do they face? The WNC Research

Scott Havens Bloomberg Media CEO Scott Havens writes about why it’s dropping programmatic advertising at the end of the year: Since stepping into my role as CEO in January, I have asked the team to fully commit to thinking “audience first” with every action and decision we make, by investing the…

PeggyHolman 2 min read· May 5, 2017 -- by Peggy Holman, Yve Susskind, Michelle Ferrier, Mike Fancher, and Stephen Silha Press enter or click to view image in full size Civic Communications Framework The summary that follows and the full research paper are working documents. Your comments are welcome…

Readers and publishers both suffer from the negative effects of churn. Obviously, publishers hate seeing readers suddenly cancel a subscription. For publishers, losing a long-term subscriber is upsetting for both the brand and bottom line. However, readers also hate it when their subscription is…

Loading the Elevenlabs Text to Speech AudioNative Player... This article is by Rahul Vohra, the founder and CEO of Superhuman — a startup building the fastest email experience in the world. We’ve all heard that product-market fit drives startup success — and that the lack thereof is what’s lurking…

Russell Wilson's first 5 Denver games: 🔸1,254 pass yards 🔸4 TDs/3 INTs 🔸59.4 CMP% 🔸82.8 QBR 🔸2-3 record Drew Lock's first 5 Denver games: 🔹1,020 pass yards 🔹7 TDs/3 INTs 🔹64.1 CMP% 🔹89.7 QBR 🔹4-1 record

Consenting to decisions 20 Sep 2022 by mandy brown In many an organization, consensus decision making is a strangely contested practice: often reviled for its perceived inefficiencies but also quietly coveted for the promise of inclusion. As a result, it’s either avoided, or else engaged in only…

Annals of Enterprise The Disruption Machine June 16, 2014 Disruption is a theory of change founded on panic, anxiety, and shaky evidence.Illustration by Brian Stauffer In the last years of the nineteen-eighties, I worked not at startups but at what might be called finish-downs. Tech companies that…

I’ve never been to Spokane, Washington. I know it’s home to Gonzaga University and that it’s closer to Idaho than the Pacific Ocean and that’s about it. So when I spoke to the Spokane-based Range Media, the first thing I asked was to hear more about the place they call home. Luke Baumgarten, who was…

The same set of data will lead to different insights – depending on who’s looking at it, what they’re looking for, what they’re capable of seeing, what they want to do, and what they can even conceive of doing … Two accountants can look at a set of books and understand them – their knowledge of the…

On a warm spring day outside the University of Chicago’s Gleacher Center, a group of MBA students munched on sandwiches — and compared their companies’ profit margins. “Six percent,” said one. “Four p

Today, when we discuss personalization most people tend to think of it from a Netflix or Facebook perspective, where the content itself is not personalized, but instead an algorithm recommends content to view. The much, much bigger opportunity is to provide personalized content that provides…

Published in NYT Open · 8 min read · Aug 10, 2022 -- Illustration by Mathieu Labrecque The New York Times launched its paywall in March 2011, beginning its journey as a subscription-first news and lif

While traveling through my home state of Georgia this past year — from coastal Savannah to the Alabama border — I met the new faces of local journalism. In the city of Warner Robins, there was Monica Pirela and her cameraman husband who create and post video reports on Facebook and Instagram for…

My first job was as a paper boy: The job was remarkably analog: a bundle of newspapers would be dropped off at my house, I would wrap them in rubber-bands (or plastic bags if it were raining), load them up in a canvas sack, and set off on my bike; once a month my parents would drive me around to…

Young entrepreneurs are often desperate for something to offset the heaviness of constant competition. “Community,” insists the Web3 startup that sells digital coins to fans of popular influencers in exchange for access to a group chat; “community,” says the mobile banking app targeting digital…

This is a series on Better News a) to showcase innovative/experimental ideas that emerge from the Knight-Lenfest Newsroom Initiative and b) to share replicable tactics that benefit the news industry as a whole. This “win” comes from Glenn Cook, executive editor and senior vice president for news;…

This article was migrated from an old version of our website in 2025. As a result, it might have some low-quality images or non-functioning links - if there's any issues you'd like to see fixed, get in touch with us at info@journalism.co.uk. Digital news consumers today face a constant deluge of…

Process vs. Model There’s an old saying which comes from the world of statistics: “All models are wrong, but some are useful.” This has always resonated with me. While conceptual models are never perfect, I find them to be an especially powerful tool for explaining important concepts. But there is…

An SVPG Process? Recently I’ve been sharing more publicly my growing concern about product organizations’ increasing focus on heavyweight processes and process people. This isn’t a new phenomenon, but it does seem to come and go in waves over the years. I understand the appeal, especially in…

Kurt Gessler 5 min read· Aug 26, 2022 -- Ahead of its June 2021 algorithm update, Google made a significant announcement as part of its shift to emphasize overall page experience in determining its search ranking — it was lifting its thumb off the scales in favor of Accelerated Mobile Pages (AMP).…

August 24, 2022 SUMMARY This report explores a small, yet impactful, way that journalists can connect with misrepresented or stigmatized audiences: using person-centered language, as opposed to stereotypical labels, to describe communities in news articles. The Center for Media Engagement partnered…

Here’s a fun one. Did you know Paul Reuter, who would go on to found Reuters, initially used pigeons to fly stock prices and other bits of news between Aachen and Brussels? In South Dakota, Pigeon 605 — a year-old sister site to SiouxFalls.Business — is delivering personalized local news with a…

Ogilvy legend Rory Sutherland explores the alchemy behind original thinking and how big problems can often be solved with unexpected solutions. Watch his speech on the #TravelIndustry 👉 https://www.travelport.com/theme/modern-retailing#presentations

Watch the full video with the presentation slides here: https://gdsgroup.com/rory-sutherland-2/ In his keynote address at our CMO Insight Summit, Rory Sutherland from Ogilvy & Mather explained why "psychological insight is just as valuable as technological advance." GDS Group runs international…

News What digital media’s biggest flops can teach us The lesson: News business ideas are only as good as the audience research backing them up. August 2, 2022 by Ben DeJarnette Photo by the blowup on Unsplash CNN+. Ozy. The Correspondent. Their post-mortems uncovered many dramatic, even peculiar…

DESIGNING FOR COMMUNITY By S. Mitra Kalita, CEO, URL Media; Board Director, The Philadelphia Inquirer I spent most of my career in mainstream media. I come from a background of moving from one local market to the next bigger market and on and on. I have truly worked everywhere. I also happen to live…

Healthcare in the U.S. is expensive—and as a result, some communities struggle to afford medical services. This inequity has become increasingly apparent as underserved communities are disproportionately affected by things like the pandemic. So, what can UXers do to help? Wendy Johansson, Co-Founder…

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Where does innovation come from? At the Wall Street Journal, we believe that while new ideas can come from anywhere, those most likely to be implemented and to add value come from people who are working daily on our core product. In other words, the reporters, editors, producers, developers and…

Trying to build everything at once is a great way to make sure nothing gets shipped. So how do you decide what to build first? You need product prioritization frameworks. They're shared scoring methods that force tradeoffs into the open. A prioritization framework helps the team justify the order of…

This article was originally published on Northwestern University’s Medill Local News Initiative website and is republished here with permission. Richland County is nestled smack dab in the middle of north central Ohio. It’s a mostly rural enclave in the center of a state in the heartland of America.…